Your order will ship within 24 to 48 hours once payment clears, with cashier's check, company check, personal check, and money order payments.
How do I know when to expect delivery?
Once your order is shipped you will receive an email containing your order's tracking number and the name and contact information of the shipping company. If you have any questions about your order once it is shipped, contact us and will be happy to track your order for you.
What is the time-in-transit to my location?
Transit times vary on your location and on the weight and quantity of your order. For items that must be shipped truck freight, due to their size and weight, please allow approximately 4 to 6 business days. Days in transit do not include weekends and holidays. During holiday times, delivery can take an additional 3-5 business days.
Free Shipping *
Free Shipping applies to the online price for all continental United States orders. Alaska, Hawaii, and international customers must email firstname.lastname@example.org or call 949-878-7994 for a shipping quote. Free Shipping applies to ground service only. For expedited delivery, please contact us for rates. Please note that due to their size and weight, larger items such as ATVs and Moped scooters can only be shipped ground or ocean freight and cannot be expedited.
*Free shipping does not apply to our dealers who receive dealer pricing; however, shipping for dealers is not that expensive since you are buying in quantity. Empire Super Sports has a significant discount with the freight companies, which we pass on to our dealers. Dealers should contact our wholesale department for a shipping quote on their particular product interest and purchase quantity.
All Empire Super Sports shipments are insured for damages and lost shipments; however, regarding damages, it is the buyer's responsibility to document all packaging and product damages at time of delivery so that we can file the insurance claim to get you any replacement parts or replacement product.
What do I do if my purchase arrives damaged?
You should inspect your item for damages when it arrives. If your item has minor damage, such as a broken headlight or mirror, we can send you out this replacement part. If your item has severe damage, you can refuse the item and once we confirm the item was refused and that the damage was severe, we will send you a replacement item.
When you sign for your delivery, you must document all damage to packaging and product. If you sign the delivery receipt without documenting the product's and packaging condition, it means you are accepting your delivery as is and no insurance claim can be filed for a replacement or replacement parts and you will be subject to replacement costs. Freight driver's know that they must wait for you to inspect your shipment so do not sign the delivery receipt until you have made a thorough inspection.
If you are not sure what to do when you receive your shipment, contact us immediately while the driver is still there at 949-878-7994 and we will assist you so you can be certain you follow the proper insurance procedures.
What forms of payment do you accept?
Empire Super Sports accepts bank wire transfer, direct deposit, cashier's check, company check, personal check, money order.
Visa, Master Card, Discover Card, and American Express payments apply only to online retail sales. Resellers, please go the dealer page for payment details.
In the event that a payment is insufficient, counterfeit, or untimely, an interest rate of 1.5% per month will be charged as well as attorney fees and any other costs and expenses incurred in debt collection.
Do you offer any warranty?
Yes! Empire Super Sports offers a 90-day limited warranty for off-road vehicles applicable to factory defective parts only. Street legal vehicles come with the 90-day warranty plus a 2 year or 24,000 mile warranty on the engine and transmission. Warranty excludes damage caused during shipping, or damage caused by misuse, abuse, or failure to properly maintain product.
NOTE OF BUYER RESPONSIBILITY:
Buyer must properly assemble and maintain product, routinely check fluids and inspect product to ensure all equipment is in proper operating condition and all fasteners are secure before each ride. Buyer also acknowledges that he or she is qualified to operate product, and is in proper physical condition to participate in such activity. Buyer also agrees to assume all risks when operating or allowing others to operate his or her product. If buyer does not feel capable of proper assembly or proper operation of their motorized product, he or she must find a professional for assembly and/or operational and usage training.
RETURN & REFUND POLICY
Can I return or trade-in my scooter?
Empire Super Sports is not the manufacturer; therefore we are not responsible for factory defects; however, we are willing to replace defective items. We can accept returns on manufacturer defects ONLY, within 7 days of the day you receive your product, provided the item is in 100% new condition. All items must be returned in their original packaging. You must include with your return all original equipment, components, manuals, cables, documents, packaging, and accessories. You will be charged for the replacement cost of any missing items.
All returns must meet the following terms in order to be eligible for a full refund
Prior to any return, you must obtain authorization from an Empire Super Sports customer satisfaction specialist. Any unauthorized returns will not be accepted, replaced, or refunded.
*Freight collect and COD packages will not be accepted*
*Customer is responsible for damage or loss during return shipping*
*Federal regulations prohibit transport of products that have been fueled; thus, we cannot accept returns on any fueled scooters, dirt bikes, ATVS, or other fueled products*
Note: Color choices cannot be guaranteed, we do our best to send you the colors you choose and contact you for a second color choice if the color you choose is not available; however, we encourage you to submit second color choices with your order to ensure you will receive a satisfactory color. We cannot accept returns or provide refunds due to product color.
Who pays for shipping to replace a defective item or return product?
The buyer is solely responsible for all return shipping and handling costs on any defective item or returned product. Original shipping and return costs are non-refundable, which includes items originally purchased with free shipping.
Since Empire Super Sports is not the manufacturer, we share the shipping cost with the buyer. The buyer pays for shipping the defective item to Empire Super Sports and Empire Super Sports pays to ship the replacement back to the buyer.
Empire Super Sports is a store, and similar to stores like Wal-Mart, we do not send a driver to your home to pick up defective items and we do not reimburse you for the time, effort, and money you spent to get your replacement or refund. Empire Super Sports's professional customer satisfaction department will utilize its best effort to replace your item in a timely and efficient manner.
Can Empire Super Sports cross-ship my replacement item?
After we receive your return and confirm its condition and contents, we will ship your replacement in a timely manner.
What if I find out after I purchase my item that it is not legal in my area or has other restrictions at my location?
We will not accept any returns based on unsatisfactory legal status. It is your responsibility to check the legal status of motorized scooters in your area.
You should contact your state and local legislature and local Department of Motor Vehicles for current laws.
Can I cancel my order?
Once an ordered is placed to an Empire Super Sports sales specialist and payment is received, your order immediately enters our order processing system and is normally shipped within 24-48 hours.
You can cancel your order only if it has not been shipped.
If you cancel your order or refuse your order after it has been shipped, you agree to be responsible for the total shipping costs incurred to and from your location, which includes original shipment fees on items ordered during a free shipping promotion.
Please contact a customer satisfaction specialist at
email@example.com or call 949-878-7994